1. Device Does Not Power On
What to Check
Ignition / vehicle power is ON
Diagnostic port has power
Verify using a multimeter.
If there is no power, the port may have a blown fuse → camera will not power.
Inspect the cable connections from device → harness → diagnostic port.
.
If STILL no lights
Contact FleetWatcher Support for next steps.
2. Status Lights Are Not Normal
Normal Light Behavior
The status light is located to right of the in cabin camera this will be blue the red light that illuminates for an event is located in the center next to the in cabin camera.
The camera should show one consistent solid blue light during normal operation.
If a harsh-driving event is triggered (hard brake, harsh turn, etc.),
a large red light will illuminate for 5–10 seconds and then turn off automatically.
If Lights Are Not Showing as Expected
Recheck power to the diagnostic port
Confirm all wiring is firmly connected and not damaged
If no lights appear after these steps → contact Support for additional troubleshooting.
3. Camera Not Recording / Not Showing Forward or Rear View
Ensure the camera is mounted and aligned correctly
Forward lens facing the road
Rear lens facing the driver
Verify the mount is not loose or vibrating
Clean any dust, moisture, or debris on the lenses
Check that the camera has power and normal lights
Ensure the SD card is fully inserted
If recording still doesn’t appear in your system → report to support for backend verification.
4. GPS / Location Not Updating
Confirm the camera has clear sky visibility
Not blocked by metal brackets, sun visors, or roof pillars
Ensure the camera is powered and lights are normal
Verify the wiring harness is not pinched or damaged
If GPS still doesn’t report → escalate to support.
5. Camera Falls Off or Mount Is Loose
Ensure the mount surface is clean and dry
Confirm the adhesive pad or bracket is fully seated
NOTE: Do not attach the adhesive pad with the camera attached to the bracket!
Verify the mounting angle matches installation guidelines
Please Reference your VisionAgent app once you reapply the adhesive
6. Device Continuously Rebooting (Power Cycling)
Loose power connection
Bad or damaged cable
Diagnostic port intermittent power
Vibrating/bouncing mount interrupting power
Fix: reseat all connectors, check port power, stabilize mount.
7. Excessive Glare, Blurry Video, or Poor Footage
Clean both lenses
Re-align the camera slightly up/down
Ensure windshield is clean in camera view
Check for sun glare directly hitting the lens
Make sure the interior rear lens isn’t obstructed
Please reference your VisionAgent Application to verify both forward facing and rear facing cameras are aligned.
8. Camera Connectors / Harness Damage
Look for:
Bent pins
Cuts, crimps, or pinched cabling
Connectors not fully locked
Replace suspect cables before reinstalling.