Introduction:
A FleetWatcher Administrator has two options for resetting a user's password:
Manual Reset: The Admin can manually set the new password.
Force Password Reset: The Admin can use the "force password reset" option, which requires the user to create their own new password upon their next login.
Follow the steps below to guide the FleetWatcher Admin through this process.
Manually Reset a User's Password (Admin)
Navigate to: Manage > People > Add/Edit Users
Locate the user’s profile by using the search box on the top right section of the page.
Click the blue pencil icon to Edit User.
Enter a new password in the password field.
Click Save User.
The FleetWatcher Admin will provide the user with the new password.
Force Password Reset (Admin)
Navigate to: Manage > People > Add/Edit Users
Locate the user’s profile by using the search box on the top right section of the page.
Click the blue pencil icon to Edit User.
Enter a temporary password in the Password field.
Check the box, Force Password Reset on Next Login
Click Save User.
A confirmation message will appear
The User will log in with the username and click Sign In.
The User will be prompted for 3 entries.
Old Password (temporary password received from the Admin.)
New Password
New Password Confirmation
Click Change Password.
The webpage will redirect the user to the login screen where they will enter the password they just created.
Password Requirements:
Your password must contain at least 8 characters.
Your password can’t be a commonly used password.
Your password must not have been detected in a major security breach.
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Email us: support@fleetwatcher.com