Introduction
This guide outlines the common issues encountered when a Scale Integration Agent service is malfunctioning or needs starting. It also lists the steps to be taken to start or restart the service.
Symptom of a malfunctioning Scale Agent:
No or missing Scale Tickets in FleetWatcher.
How to restart the FWAgent service:
On Your PC, Click Start and Search for Services. Open Services.
Search for the Fleetwatcher Agent Service, right-click and choose Start or Restart.
If the Fleetwatcher Agent Service was halted or crashed, use Start to get it running again.
If the Fleetwatcher Agent Service is running, but the customer is experiencing any of the symptoms listed above, select Restart.
Note: It may take a few minutes for the service to stop and restart.
Once restarted, it may be necessary to reprocess Scale Tickets for the time period when the service was down.