Introduction
Created as a troubleshooting screen to provide more details why the Driver App device is not transmitting. Create an email Alert for individual users who are monitoring the success and usage of the driver app.
Navigation:
To access this feature:
Go to: Fleet > Devices > App as a Device Not Transmitting
Email Alerts for App as a Device Non-Transmitting Log:
You can set up email alerts when the Driver App closes or stops transmitting.
Alert Timing:
Use the Alert After box to choose how soon after the Driver App closes the alert will be sent.
Use the Alert Every box to specify how frequently the alert is resent.
When making changes to these settings, a blue Save button will appear. Click it to apply the changes.
Add Email Recipients:
In the E-mail(s) to alert section, click the blue + button.
Enter the desired email addresses.
Use the X next to each email to remove it from the list.
Recipients will receive alerts for all Driver Apps that are not transmitting.
App as a Device Not Transmitting Table:
The Non-Transmitting Log displays a table of inactive Driver Apps, making it easy to sort and search for specific devices.
Driver Apps that are currently not transmitting will also be listed.
Not Transmitting Table Column Headers:
Asset Name: Asset selected by Driver to operate
Driver Name: Name of Driver who accessed
ESN: represents current phone used for Driver App tracking (Short number Android, long number iOS)
Company Name: displays the company affiliation based off the drivers profile information
Last Transmit Date: last received ping from device
Important Note:
If a driver logs into a new device without logging out of their previous one, the system automatically logs them out of the old device. In this case, an alert email will not be sent.