Step 1: Check Device Indicator Lights
If available, use a magnetic dongle by waving it across the bottom/left section of the device’s solar panel.
2–3 Blue Flashes → Device is powered on and should be reporting normally.
2–3 Red Flashes → Device is shut off, usually due to a low battery.
No Light → Device battery is completely dead.
NOTE: If you don’t have a magnetic dongle, plug the device into a power source and proceed to Step 2.
Step 2: If No Light or Red Flashes (Battery Dead or Device Off)
Plug the device in using the provided power cable.
Confirm a solid red light appears (indicates charging).
Once connected, the device should power on automatically.
Flashing blue and green lights will appear as it searches for network and satellites.
Leave the device plugged in for 2–4 hours to recharge.
Ensure the device is:
Installed in a location with direct sunlight.
Not placed under metal, as this blocks both charging and satellite/cell signals.
Step 3: If Blue Light Flashes but Device Isn’t Reporting
If you see a flashing blue light but data is not reporting:
Check Installation Location
Device must have a clear view of the sky.
Avoid placement under metal or other obstructions.
Inspect Solar Panel
Verify the solar panel is free of damage.
If the device is still not reporting after confirming proper installation and charge level, proceed to Step 4.
Step 4: Contact Support
If the above steps do not resolve the issue, please contact Support:
Support Email: support@fleetwatcher.com
Support Phone: 317-257-8740 Ext. 1
Information to Provide:
Device Serial Number
Description of the issue
Steps already taken to try and troubleshoot possible issues
Charging method used (solar, CLA, power cord)
Which (if any) LED lights are flashing
Photos of device/sensor installation, if applicable
Quick Reference: LED Behavior
LED Status | Meaning |
Flashing Green | Searching for GPS satellites |
Flashing Blue | Powered on/searching for network |
No Light | Battery dead/device off |
Flashing Red | Device turned off |
Solid Red | Charging |
📞 📬 Need Help?
Contact: support@fleetwatcher.com