Introduction
The Scheduled Shifts & Dispatch page is the main working view for Dispatch. This page is where you view scheduled shifts, see their dispatch status by date, and open a shift to create or edit dispatch activity.
How to access this page
Navigation:
MMS > Dispatch > Dispatch Board
Page layout
The Scheduled Shifts & Dispatch page is made up of three main areas: the page header, action buttons, and the dispatch grid.
Page Header & Navigation
The header contains tools for filtering your view and navigating between dates. Depending on your user permissions, you may see the following options:
Search and Filters
Active Only Toggle: When enabled, the board hides inactive shifts and only displays those that are currently "In Progress" or "Ordered."
Search Field: Allows you to filter the board by Job Name or keyword.
Note: In FleetWatcher, Job Name and Shift refer to the same thing and are used interchangeably.
Action buttons
On the right side of the header:
New
Simple Dispatch
Used to send a dispatch request without creating a full shift.Manual Order
Used to create a dispatch order that is not tied to an existing shift.
Settings
Opens Dispatch settings such as messaging behavior, notification rules, and dedicated dispatchers.
Dispatch grid
The main area of the page displays a grid made up of rows and columns.
Job Name column
The far left column lists the Job Name, which represents the shift.
Each row represents one scheduled shift.
Date columns
To the right of Job Name are four date columns:
Today
The next three days
Each date cell represents the dispatch status for that shift on that specific day.
When a dispatch order is opened, it appears in a panel on the right side of the screen.
Understanding date cell states
Each date cell acts as both a status indicator and an entry point.
The label shown depends on the current state of dispatch for that shift and date.
Common states include:
☀️Activate: “activate a new Day Shift for (Date)” | The shift is not active yet. This is the starting point for dispatch. |
🌙Activate: “activate a new Night Shift for (Date)” | The shift is not active yet. This is the starting point for dispatch. |
Order = Red | The shift is active, but no dispatch order has been created. |
X OF Y Filled = Yellow | A dispatch order exists, and some assignments are complete. |
X OF Y Filled = Green | All requested assignments are filled. |
Opening a dispatch order from the grid
Clicking a date cell opens the dispatch order for that shift and date.
Important behavior to know:
Activate starts the dispatch process.
After activation, all other states open the dispatch order panel on the right side of the screen.
The dispatch order panel is where all dispatch actions and edits occur.
Dispatch orders can be viewed and edited at any time after activation.
Key things to remember
This page shows dispatch status by shift and date, not a single workflow step.
The date cell label reflects the current state and determines what happens when clicked.
Job Name and Shift mean the same thing in FleetWatcher.
Most Dispatch actions begin by clicking a date cell for the shift you want to work with.