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MMS - Dispatch

This folder covers the New Dispatch Feature and UI updates.

48 articles
Dispatch FundamentalsThis article explains how Dispatch is designed to work, who typically uses it, and how the main workflows fit together. It is intended to help you understand the system before…
How to Access the Dispatch PageThis article explains how to open the Dispatch screen from the FleetWatcher website.
How to Enable Dispatch for Your FleetWatcher SiteThis article explains how to confirm whether Dispatch is enabled and what to do if the feature does not appear.
Scheduled Shifts & Dispatch Page OverviewThis article explains how the page is organized and how navigation works. It does not explain how to dispatch trucks or complete tasks.
How to Set Up Companies and Hired HaulersThis article explains how to create companies and hired hauler contacts so you can send notifications and requests through Dispatch.
Dispatch Setting in MMS ControlsConfigure Dispatch settings like paving times, location mapping, and job sorting via MMS Controls to optimize your daily operations.
How to Add or Update User and Driver Contact InformationThis article explains how to update email, mobile phone, and carrier details for users and drivers.
How to Configure Dispatch SettingsThe Dispatch Settings page controls how notifications are sent, who receives them, and which users are treated as dedicated dispatchers.
How to Activate a Shift (Web & Mobile)Activating a shift makes it available for dispatching. This article explains how to activate a shift from both the web version of FleetWatcher and the mobile app.
How to Create a Dispatch Order (Web)After activating a shift, you can create a dispatch order that defines truck arrivals, equipment needs, and job details. This article explains how to create the order from the web…
How to Create a Dispatch Order (Mobile App)Field users can activate a shift and create a dispatch order directly from the FleetWatcher mobile app. This article explains the steps to submit the order from a mobile device.
How to Edit a Dispatch OrderAfter creating a dispatch order, you can update truck counts, times, equipment, or notes as needed. This article explains how to edit an existing dispatch order from the web version…
How to Use Rain Out, Delay Times, Pause, and CancelYou can adjust an active dispatch order when job conditions change. This article explains how to use Rain Out, Delay Times, Pause, and Cancel from the Dispatch interface.
How to Fulfill Time Slots with Internal TrucksAfter creating a dispatch order, you can assign internal company trucks and drivers to each time slot. This article explains how to fulfill those slots using internal assets only.
How to Add and Use Company PlaceholdersCompany placeholders allow you to reserve a time slot when you know a truck is coming but do not yet know which one. This article explains how to add placeholders…
Introduction to Fulfill ActionsThese buttons help you manage assigned trucks, update rate information, and send notifications
How to Notify DriversA notification tells drivers about their assignments without asking them to confirm. This article explains how to send notifications from the Dispatch interface.
How to Request Trucks from External HaulersUse the Requests tab to request trucks from hired haulers when you cannot fulfill all time slots with your internal fleet. This tab shows all remaining open time slots and…
How to Use the Messaging TabThe Messaging tab lets you send custom text messages to drivers, dispatchers, hired haulers, and job contacts. This article explains how to send messages from the Dispatch interface.
How to View the Messaging LogThe Messaging Log shows all messages sent for a shift, including delivery status. This article explains how to access and interpret the log.
How to View the Dispatch Assignment ReportThe Dispatch Assignment Report is a single-day report that shows dispatch activity, scheduled trucks, and arrival details for each job. The report can be run by shift or by plant…
How to Activate and Order a Dispatch in the Mobile AppField users can activate a shift and submit a dispatch order directly from the mobile app. This article explains how to complete both actions.
How to Track Actuals in the Mobile AppThe Actuals screen shows real-time arrival and loading activity for trucks assigned to a job. Field users can use this view to monitor progress throughout the shift and request additional…
How to Modify an Existing Order in the Mobile AppField users can update the dispatch order from their phone when job conditions change. This article explains how to adjust the order.
How to Create a Simple Dispatch Request (Mobile)A Simple Dispatch request is used when you need trucks but no shift has been created. This option allows you to quickly request trucks from the field and notify the…
How to Create a Simple Dispatch (Web)A Simple Dispatch is used when you need to create a quick truck request without completing a full dispatch order.
How to Create a Manual Order (Web)A Manual Order is used when you need to build a job manually instead of using an existing shift.
Adding Additional Location Sets in a Manual OrderYou can add multiple source and destination pairs when creating a Manual Order
How to Convert Simple Dispatch RequestsSimple Dispatch requests are submitted from the web or the mobile app and appear in the Notification Inbox for the dispatcher to process. Each request must be converted into either…
Why a Driver Didn’t Receive a NotificationIf a driver did not receive a text notification from Dispatch, review the items below. All conditions must be met for messages to send successfully.
Why a Broker Didn’t Receive a RequestIf a broker did not receive dispatch notifications, verify the items below.
How to Update Messaging PreferencesIf someone is not receiving dispatch messages, review and update the Dispatch messaging settings to ensure the correct users and groups are selected.
Why a Request Didn’t Appear on the Fulfill TabIf a Simple Dispatch request does not appear on the Fulfill tab, it almost always means the request has not been converted into an active order.
Dispatch Request ReportView the status of emailed dispatch requests sent to third-party haulers — including Accepted, Pending, Denied, and Cancelled.
Dispatch Notifications to Drivers ReportView a record of dispatch notifications sent to drivers, including message type, delivery status, and timestamp.
Dispatch Assignment ReportA read-only daily report used to review truck arrivals, loads, and dispatch notes for completed shifts, with export-ready summaries.
Dispatch Text Message Opt In/Out
Dispatch Only vs. Only Dispatch TrucksLearn the difference between the “Dispatch Only” and “Only Dispatch Trucks” checkboxes in shift setup
Recommended Settings: Enable Notifications for Dispatch in the Driver App (iPhone)Stay updated on dispatch assignments and job changes by enabling notifications in the FleetWatcher Driver App.
Day-of-Actuals ReportView real-time truck arrival and load activity for today’s dispatch orders, with tools to update, note, or correct assignments.
Third Party Allotment ReportReview AM/PM usage vs. allotment for third-party haulers, with change logs, graphs, and export tools for audit or performance tracking.
Unavailable Equipment/DriversTemporarily hide drivers or equipment from Dispatch while unavailable. Add, schedule, or delete outages to control Fulfill options.
Clickable Dispatch Addresses in Driver SMS for Multi-Stop LoadsDrivers now get clickable map links in dispatch SMS for multi-stop loads. Ensure all projects have full addresses to enable auto-navigation.
Activating Shifts from Multiple LocationsUsers can Activate Shifts from multiple locations within FleetWatcher.
Streamline Your Workflow with Empty Row DispatchingInstantly assign resources by clicking empty rows on the New Dispatch board. No more waiting for placeholders to begin dispatching.
How to Accept a Dispatch Request and Add Truck Details.How hired haulers can accept, decline, or partially confirm a dispatch request and add truck or driver details.
How to Control the Direction of "Apply Time Shift to All Subsequent Assignments"Explains the new checkbox that lets you choose whether a time shift applies to assignments above or below the row you changed.
Understanding Dispatch Order Cards in the Mobile AppLearn what the truck count and color coding on a Dispatch Order card mean in the FleetWatcher mobile app.