Set Up a Company
Use these steps to create or edit a company profile:
Go to Manage.
Select Companies.
Click Add Company or select an existing company to edit.
Enter the company name and any optional details.
Click Save.
The company will now be available to assign users, drivers, and equipment.
Add a Hired Hauler Contact
A hired hauler is the main contact for an external trucking company.
This contact receives Dispatch requests and notifications.
Go to Manage.
Select Companies.
Open the company that represents the external trucking provider.
Click GoTo Add/Edit Hired Haulers (to the right of Add New Company).
Click Add Hired Hauler.
Add New Hired Hauler:
Enter the contact’s name, email, and mobile phone number.
Make sure the contact information is accurate.
Click Save.
The hired hauler contact will now appear when sending requests or notifications through Dispatch.
Why This Matters
Dispatch uses the hired hauler contact as the recipient for request messages.
If this contact is missing or incomplete, requests cannot be delivered.