1. Open the Requests Tab
After activating the order and assigning any internal trucks, select the Requests tab.
At the top of the page, you will see:
Total number of trucks ordered
Number of slots available for request
Each open time slot appears in a list with the equipment type, mix, arrival time, and load time.
2. Select the Time Slots to Request
Check the box next to each time slot you want to include in the request.
Use ALL to select every open slot.
Use NONE to clear the selections.
As you select slots, a message appears on the right showing how many trucks will be requested.
3. Choose a Hauler Company
Under the time slot list, open the Select Companies/Haulers dropdown.
Choose the company you want to request trucks from.
You can search or scroll to find the correct hauler.
The selection summary updates to show which company will receive the request.
4. Send the Request
Select Save New Request.
This creates a formal dispatch request and sends an email and text message to the hauler’s contact on file. The message includes all job details and the list of requested trucks.
5. View Active Requests
After sending, the request appears under Active Requests.
Each active request displays:
Number of trucks requested
Hauler name
Timestamp sent
A CANCEL button
Selecting CANCEL removes the request and returns the time slots to the available list.
6. View Previous Requests
Below the active section is Previous Requests.
This shows all requests that were sent and either completed or cancelled.
Each entry includes:
Number of trucks
Hauler name
Date and time the request was created
Date and time it was cancelled (when applicable)
This provides a complete record of past communications.
7. How Haulers Respond
The hauler receives a message with a link to approve or deny the request. They can:
Approve all
Deny all
Approve some and enter specific trucks
Add details or substitute equipment if needed
Haulers do not need to log in to FleetWatcher to respond.
Once they submit their approval, the assigned trucks are returned to the dispatcher and can be viewed from the Fulfill tab or Actuals.