1. Open the Requests Tab
After activating the order and assigning any internal trucks, select the Requests tab.
At the top of the page, you will see:
Total number of trucks ordered
Number of slots available for request
Each open time slot appears in a list with the equipment type, mix, arrival time, and load time.
2. Select the Time Slots to Request
Check the box next to each time slot you want to include in the request.
Use ALL to select every open slot.
Use NONE to clear the selections.
As you select slots, a message appears on the right showing how many trucks will be requested.
3. Choose a Hauler Company
Under the time slot list, open the Select Companies/Haulers dropdown.
Choose the company you want to request trucks from.
You can search or scroll to find the correct hauler.
The selection summary updates to show which company will receive the request.
4. Send the Request
Select Save New Request.
This creates a formal dispatch request and sends an email and text message to the hauler’s contact on file. The message includes all job details and the list of requested trucks.
The hauler's email lists the job number, date, source, and destination. A table lists each truck with its arrival time, equipment type, note, and location description. If the order uses a staggered arrival pattern, each truck shows its own arrival time. The email has three links: Yes to all, No to all, and Complete the confirmation form.
5. View Active Requests
After sending, the request appears under Active Requests.
Each active request displays:
Number of trucks requested
Hauler name
Timestamp sent
A CANCEL button
Selecting CANCEL removes the request and returns the time slots to the available list.
6. View Previous Requests
Below the active section is Previous Requests.
This shows requests that the hauler answered or that you cancelled. Answered requests appear under Confirmed or Denied.
Each entry includes:
Number of trucks
Hauler name
Date and time you sent the request
Date and time the hauler answered (or the date and time you cancelled the request, when applicable)
This provides a complete record of past communications.
7. How Haulers Respond
The hauler receives a message with a link to approve or deny the request. They can:
Approve all
Deny all
Approve some and enter specific trucks
Add details or substitute equipment if needed
Haulers do not need to log in to FleetWatcher to respond.
Once they submit their approval, the assigned trucks are returned to the dispatcher and can be viewed from the Fulfill tab or Actuals.
If the hauler approves only some trucks, the approved trucks appear under Confirmed in Previous Requests. The trucks the hauler did not approve go back to the list of open slots on the Requests tab. They do not appear under Denied. You can send a new request for these slots.
What the Fulfill Tab Shows After You Send a Request
After you send a request, the truck rows on the Fulfill tab and the shift badge are yellow. The rows show the hauler name.
If the hauler approves only some trucks, the approved rows turn green and the other rows turn red.
If the hauler says No to all, all rows turn red. The badge shows 0 of the number of trucks ordered.