Dispatch relies on accurate contact information to deliver notifications and requests.
Update a User’s Contact Information
Go to Manage in the left navigation.
Select People.
Select Add/Edit Users.
Click the user you want to update.
Quickly find users by using the search box on the top right of the screen
In the contact section, enter or update:
Alert Email
Mobile Phone Number
Click Save.
The user can now receive Dispatch notifications as configured by your site.
Update a Driver’s Contact Information
Go to Manage.
Select People.
Select Add/Edit Drivers.
Click the Edit Driver you want to edit.
Enter or update:
Email
Mobile Phone Number
Carrier
Password: Rest the drivers password.
Assign the driver to the correct Company.
Click Save.
Accurate driver contact details ensure they receive dispatch notifications and request links.
Why This Matters
Dispatch sends notifications by email or text depending on the site settings.
If a phone number, carrier, or email address is missing or incorrect, notifications will fail.