Send Driver Notifications
Navigation:
MMS > Dispatch > Dispatch Board
From Scheduled Shifts & Dispatch, click the shift date to open the dispatch order.
In the dispatch order panel, click Fulfill.
Click Notify Shift.
Notifications are sent immediately based on your site’s messaging settings.
What Drivers and 3rd Party Haulers Receive
Drivers will receive:
A text message, email, or both
Assigned arrival time
Job location details
Any notes included for drivers
The specific channels depend on the driver’s contact info and site settings.
Notify Shift
After assigning your internal trucks and 3rd-party haulers on the Fulfill tab, use Notify Shift to send out the dispatch message. This window includes two sections: Drivers and 3rd Party Haulers. What you see in each section depends on who you assigned to the shift.
Messaging behavior is controlled by your Dispatch Settings, including whether messages are sent as Notify or Request, and whether pay rates are included.
Notify Assigned Drivers
This section lists all internal drivers that were assigned to the shift.
Notify sends a one-way message telling the driver where to be and when.
Request asks the driver to accept or decline the job.
The available buttons depend on your Messaging Behavior settings.
You can:
Select one or multiple drivers
Choose Notify or Request for each
Select Notify Drivers to send the message
Drivers assigned in this section are considered confirmed once they are sent a Notify message, unless your settings require confirmation.
Email Example:
Text Message Example:
Notify 3rd Party Haulers
This section lists any 3rd-party brokers associated with the shift through placeholders or equipment assignments.
Select the broker(s) you want to notify
Select Notify Brokers to send a message to the company’s hired-hauler contact
This message is informational only. It tells the broker what you need or expect for this shift. It does not request a confirmation unless your settings are configured for Request behavior.
Email Example:
How Messaging Behavior Affects Notify Shift
The Notify Shift window reflects the options selected in Settings > Messaging Behavior, including:
Message Timing:
Whether drivers are notified automatically on save, or only when the dispatcher chooses.Request or Notify:
Whether messages default to Notify or Request.Include Rate:
Whether the driver’s message includes the pay rate.Include Dispatch Request Status:
Whether dispatchers receive updates when brokers respond.
These settings determine what buttons appear inside the Notify Shift window and how messages are sent.