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How to Use the Messaging Tab

The Messaging tab lets you send custom text messages to drivers, dispatchers, hired haulers, and job contacts. This article explains how to send messages from the Dispatch interface.

Open the Messaging Tab

Navigation:

MMS > Dispatch > Dispatch Board

  1. From Scheduled Shifts & Dispatch, click the shift date to open the dispatch order.

  2. In the dispatch order panel, click Messaging.

Send a Message

  1. In the To field, select one or more recipients.

    • Drivers

    • Shift staff

    • Brokers

    • Dispatchers

  2. Type your message in the message box.

  3. Click Send Message.

The message is delivered based on each person’s contact settings (email, text, or both).

Note: The Brokers list also includes any company you've added to the order as a Company Placeholder. This lets you message that company directly. For example, to share delay updates or job details without needing to send a full dispatch request first.

Message Content

Messages can include:

  • Job updates

  • Arrival changes

  • Delay notifications

  • Instructions specific to the shift

These messages do not alter the dispatch order.

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