1. The driver must have a valid mobile number in FleetWatcher
Go to Manage > Company > Drivers and confirm the mobile number is correct.
If the number is missing or incorrect, notifications will fail.
2. Messaging must be enabled for the event type
If messaging is turned off for the specific dispatch event, no notifications will be sent.
Check this setting:
MMS > Dispatch > Dispatch Board > Settings (top right corner) > Messaging Recipients
Confirm that Text messaging is enabled for:
New Order
Assignments
Cancel / Pause / Un-Pause
Rained Out / Resume
Delay Times
Edit Assignment
3. The driver must be assigned to the order
Drivers only receive messages for assignments that include their specific truck or profile.
If the driver is not assigned:
Add or update the assignment on the Fulfill tab.
4. Messaging behavior for driver assignments must match your setup
Go to:
MMS > Dispatch > Dispatch Board > Settings (top right corner) > Messaging Behavior
Confirm that:
Notify Drivers is turned on for the event type
Driver messaging behavior is set correctly for your workflow
5. The driver may have opted out of receiving text messages
All dispatch text messages support opt-in and opt-out controls.
Drivers can opt out at any time by replying Stop
Drivers can opt in again by replying Start
If a driver needs assistance, replying Help returns Earthwave Support contact information
Note: Replies are not case-sensitive.
If the driver opted out previously, they must text Start to 765-563-1300 to restore messaging.