1. The broker must be added to the company contact list
Check:
Manage > Company > Add/Edit Hired Haulers
Confirm the broker has:
A valid email address
A valid mobile number, if text messaging is expected
2. The broker must be linked to the assignment
Dispatch notifications send only to brokers connected to the specific asset.
If the broker is not associated with the truck:
Update the assignment on the Fulfill tab
Reassign the correct broker to the equipment
3. Messaging must be enabled for brokers
Go to:
MMS > Dispatch > Dispatch Board > Settings (top right corner) > Messaging Recipients
Under User Groups, confirm the Brokers dropdown is set correctly for the events you want them to receive.
4. The broker may have opted out of receiving text messages
Brokers can opt out the same way drivers can:
Reply Stop to stop receiving messages
Reply Start to resume messaging
They may need to send Start to 765-563-1300 to opt back in.