Open the Messaging Log
Navigation:
MMS > Dispatch > Dispatch Board
From Scheduled Shifts & Dispatch, click the shift date to open the dispatch order.
In the dispatch order panel, click Messaging.
Click View Message Log.
The Messaging Log will open in a list format.
What You Can See in the Log
Each message entry shows:
The message content
The date and time sent
The sender
The delivery method (email, text, or both)
Delivery status for each recipient
Delivery Status Icons
Sent: The message left FleetWatcher.
Delivered: The message was delivered to the carrier or email address.
Failed: The message could not be delivered.
If a message fails, verify the recipient’s contact information.
Message Icon Color Coding
Green Icon: Indicates the user has successfully received an email or SMS.
Red Icon: Indicates an invalid or "random" phone number.
Yellow/Orange Icon: Indicates the phone number is part of the SMS Suppression/Do Not Disturb (DND) list.
Understanding the Yellow/Orange Icon
The icon turns yellow/orange when a user has opted out of receiving messages. This status is triggered by:
Manual Opt-Out: The user replied to a dispatch text with a keyword such as STOP, QUIT, UNSUBSCRIBE, or CANCEL.
System Suppression: The system received a "DND" or "Invalid Delivery" status from our provider (Plivo) and added that number to our global suppression list to protect our sender reputation.
Hover Text: When hovering over a yellow/orange phone icon, the following message appears: "Source Number Blocked by STOP from Destination Number".
How to Fix It
To change the icon back to green (active), the user must explicitly opt back in by texting START, YES, or UNSTOP to the dispatch number.
Note: For compliance reasons, we cannot manually override this from the backend to resume texting; the carrier requires the end-user to initiate the re-opt-in.