Audience: Foremen / Field Users Goal: Solving "missing data" questions in real-time.
The "Departure" Rule (Important)
The most common reason for a blank STA field is checking too early.
The Trigger: FleetWatcher only captures the "Dump Event" and coordinates after the truck exits the Destination Geofence (Jobsite). * The Handshake: The STA field will remain blank while the truck is loading, hauling, or actively dumping.
Expectation: Please wait 60–90 seconds after the truck pulls away from the paver before checking the ticket for data.
Self-Service Checklist
If the truck has departed and the field is still blank, check these three factors:
Check for a Map Pin: Open the ticket in FleetWatcher. Do you see a GPS pin for the "Dump" location? If the truck’s GPS tracker lost signal, we cannot ask OnStation for a station.
Verify Project Mapping: Ensure your Admin has linked the FleetWatcher JobID to the correct OnStation Project.
The "Blue Dot" Test: Open your OnStation Mobile App. If your "Blue Dot" is not standing on a colored alignment line, you are in an "untracked" area. Contact your OnStation Admin to extend the digital alignment to cover your current work zone.
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