Introduction
This guide covers common issues when integrating virtual devices like Samsara, Motive, or Lytx, along with troubleshooting steps. If issues persist, contact FleetWatcher support.
Common Issues & Troubleshooting Steps
1. Missing or Incomplete Data
Issue: Asset data on the LCA is missing or inconsistent.
Troubleshooting Steps:
Check if the data is correct in the virtual device portal (e.g., Samsara, Motive, Lytx).
If missing: Contact your vendor’s support.
If correct: Determine if the issue affects the entire fleet or a single asset.
Fleet-wide issue? Contact FleetWatcher support.
Single asset issue? Physically inspect the camera/GPS device for proper functionality.
2. Incorrect Asset Location
Issue: Assets are tracking at the wrong location.
Troubleshooting Steps:
Verify location data in the virtual device portal.
If incorrect: Contact your vendor’s support.
If correct: Ensure the correct electronic serial number (ESN) is assigned to the correct asset in FleetWatcher. A mismatch may cause data errors.
3. Missing Engine On/Off Signals
Issue: Assets appear to be running 24/7 or display extended data before shift starts.
Troubleshooting Steps:
Check data in the virtual device portal.
If incorrect: Contact your vendor’s support.
If correct:
Fleet-wide issue? Contact FleetWatcher support.
Single asset issue? Inspect the camera/GPS device for proper installation.
Note: Some virtual devices send a daily “heartbeat” check-in. If no other activity is detected, LCA logic may interpret this as continuous asset operation.
4. Inaccurate asset engine hours/odometer - MOTIVE
Issue: Motive integrated assets are showing incorrect engine hours/odometer readings in FleetWatcher compared to the asset’s dashboard or ECM (engine control module).
Troubleshooting Steps:
Verify that vehicle hours/odometer are accurate in the Motive system.
If incorrect: Use the Motive system to adjust or add an hour meter/odometer offset. Correcting this should send over accurate readings in FleetWatcher.
If correct:
Contact FleetWatcher support.
Note: Currently identified as only a Motive issue/solution.