Introduction
The Unregistered Users Report lists all drivers and users who have been invited to enroll but have not finished their self-registration. Users can resend enrollment invitations, edit user details, or delete users from this page. Quick links and tooltips provide easy access to user management functions.
Navigation
To access this feature:
Go to: Manage > People > Unregistered Users Report
Use This Page To:
View users and drivers pending registration
Resend enrollment SMS or email invites
Edit user information
Delete unregistered users
Export the list of unregistered users to CSV
Step-by-Step Instructions
Viewing the Report:
Navigate to the Unregistered Users Report.
Use the Search box to quickly find specific users.
Review the following columns:
Date Created: When the user record was created
User Type: Driver or User
First Name / Last Name: Names if provided
Email: Email address on file
Phone Number: Phone number used for enrollment
Company: Company assigned
Actions Available:
Delete: Remove the unregistered user record
Resend: Resend the registration link by SMS
Edit: Update user details (will resend an updated registration SMS)
Adding a New User:
Click Add/Edit Users (link at top of report).
In the Add User form:
Phone Number is the only required field.
First Name, Last Name, and Company are optional.
If no company is selected, it defaults to the main (parent) company.
Click Submit.
A green banner will confirm that the SMS was sent to the phone number entered.
User Self-Enrollment:
After receiving the SMS link, the user clicks it to access a mobile-friendly registration form.
The user must complete all fields and tap Submit.
A welcome pop-up will confirm registration, and links to download the FleetWatcher apps will be provided.
Important Notes:
Unregistered users appear at the top of the list.
Registered users will appear only for 7 days after registering.
Hovering over the Add/Edit Users and Self-Enroll for Users and Drivers links shows helpful tooltips.
The Legacy section shows older, previously unregistered users still in the system.