Drivers can now reach FleetWatcher Support directly from the Driver App, without needing to call or email. The Contact Support option opens a chat window where you can ask a question or start a new conversation with support.

1. In the Driver App, tap the three dots in the top right corner of the screen.

2. Tap Contact Support.

3. A chat window opens.

- If this is your first time using it, tap the box in the center of the screen that says "Ask a question."

- If you've used it before and want to start a new conversation, tap the notepad/pencil icon next to the X (close) button in the top right of the chat window.

4. The chat opens with a greeting. At the bottom of the screen, you'll see a suggested prompt: "I need help with FleetWatcher." Tap it.

5. You'll get another response, and then the message box appears at the bottom of the screen.

6. Type your question or message and send it like a normal chat message.

1. In the message box, tap the paperclip icon to attach a file. You can choose:

- Add File

- Photo and Video Library

- Camera

2. Tap the GIF icon if you want to add a GIF to your message.

3. Tap the microphone icon to use talk-to-text instead of typing.

When using this feature for the first time, a system prompt will ask for permission to use your microphone. Tap Allow to grant the Driver App access.

📞 📬 Need Help?

Contact: support@fleetwatcher.com